Support

SecuGen strives to give you the best support. For many common issues, you may find technical support information online within these pages. We appreciate your feedback and suggestion of ways we could do better.

 

Start Here

If you just obtained a SecuGen fingerprint reader, visit our Quick Start page to get started.

 

How to Login to Windows with your SecuGen Reader

If you are using Windows 7 or higher, you can use Windows Biometric Framework (WBF) to quickly and easily login to Windows with your SecuGen Reader. Click here for instructions on how to do this.

 

How to Clean your SecuGen Reader

Simple instructions for how to safely clean and disinfect your SecuGen fingerprint reader to help prevent the spread of germs and viruses including COVID-10.

 

Fingerprint Reader User Guides

If you are experiencing difficulties with your fingerprint reader, many of your questions may be answered in the PDF document SecuGen Fingerprint Reader User Guide. You may also browse and view other product guides here.

 

FAQs

For other questions or to learn about biometrics, check out our list of Frequently Asked Questions.

 

Email Us for Support

If you need further assistance, send us an email, and we’ll do our best to help you out. techsupport@secugen.com.