To help us process your return / repair as quickly as possible, please follow these instructions carefully.

  1. Pack the product in its original box. Then place the box in separate outer packaging to protect the product from damage during shipment. If you are returning NEW PRODUCT for refund or exchange, you must include the original box with the product. Both product and original box must be returned UNUSED, CLEAN and UNDAMAGED, otherwise we cannot give you full credit.
  2. Include a copy of your completed “RMA Request Form” with your RMA# in the upper right corner of the page.
  3. Print your RMA number prominently on the outer packaging. Without an RMA#, the shipment may be rejected and returned to you without processing.
  4. Ship the product pre-paid to the address below. We recommend using a shipping method that provides tracking or proof of delivery.

Ship To Name (Consignee) Name: SecuGen Korea
Address: #707, 697, Pangyo-ro, Bundang-gu
City: Seongnam
Province: Gyeonggi-do
Postal Code: 13511
Country: South Korea
Contact Name: Jerry Ji
Telephone: +82-70-7762-5309

 

IMPORTANT: You must include documentation with the following information:

The value of the product is US$1.00/each
The purpose of shipment is “For Return and Repair”
The HS number for the product is 8471.90.0000

 

If you have questions about the status of your return, contact us by email at returns@secugen.com.
When writing to us, please include your RMA# in the subject line. We appreciate your cooperation.